Contact Us

InComm Healthcare & Affinity
1001 Bayhill Drive, Suite 185-B
San Bruno, CA 94066


For current cardholders:

  • For questions on your OTC card, please visit the OTC Card Portal here: You will need your card number and your health plan member ID in order to log in. Here, you can find your list of card transactions, your current balance, search a list of participating merchants near you, and view a catalog of eligible products.
  • For other questions regarding your account, please contact your health plan’s member services team. You can find their contact information on your health plan issued ID card. Sometimes, you may find their contact information on the back of your OTC Card. Health plan member services teams can provide you with assistance and support on understanding your benefits, identifying eligible and ineligible products for purchase with your OTC Card, locating a participating retailer, replacing your card, and other information about your health plan and your OTC Card.

How to get an OTC Card:

OTC Cards are issued to health plans, who then issue these cards to members of their plans. You should contact your health plan provider to learn more about your benefits, determine if your plan offers an OTC Card and, if so, if you are eligible to receive one.

Retailers who would like more information on joining our network, please click here.

For any other questions you may have on our products, please email Thank you.